Citizen's Charter
A Covenant of Service, Accountability, and Partnership.
Preamble
This Citizen's Charter represents a solemn commitment from the administration of Kaduna South Local Government Area, under the leadership of Chairman Rayyan Hussein, to the people we are elected to serve. It is a declaration of our dedication to fostering a culture of transparency, efficiency, and citizen-centric governance. This document outlines the standards for the services we provide, the rights and obligations of our citizens, and the robust mechanisms for feedback and grievance redressal. It is our promise to you, the residents of Kaduna South, that we will work tirelessly to build a responsive, accountable, and progressive local government.
1. Our Vision, Mission, and Core Values
Our Vision
To establish Kaduna South as a premier local government in Nigeria, recognized for its exceptional quality of life, vibrant economy, sustainable infrastructure, and an empowered, engaged citizenry.
Our Mission
To enhance the well-being of every resident by delivering high-quality public services, promoting inclusive economic growth, ensuring a secure and sanitary environment, and upholding the principles of good governance in all our actions.
Our Core Values
Integrity
Utmost honesty and ethical standards.
Transparency
Open and accessible governance.
Accountability
Responsible for our actions and outcomes.
Inclusivity
Services accessible to all residents.
Efficiency
Optimizing resources for best value.
Sustainability
Long-term environmental and economic viability.
2. Our Service Delivery Standards and Commitments
| Department/Service | Service Standard & Timeline | Citizen's Requirements | Official Cost |
|---|---|---|---|
| A. Primary Healthcare Department | |||
| 1. General Consultation at PHCs | See a qualified health worker within 30 minutes of registration. | Patient's name, age, and address. | As per official fee schedule. |
| 2. Routine Immunization (Children 0-5) | Immunization administered within 20 minutes of arrival. Card provided instantly. | Child's birth record and immunization card. | Free |
| B. Education & Social Development | |||
| 1. Public Primary School Enrollment | Enrollment completed and class assigned within 2 working days. | Child's birth certificate, passport photographs. | As per official fee schedule. |
| 2. Issuance of Local Government Indigene Certificate | Verified and issued within 5 working days. | Proof of residence, birth certificate. | As per official fee schedule. |
| C. Works, Housing & Infrastructure | |||
| 1. Approval for Minor Building Plans | Approval/rejection with reasons within 21 working days. | Application form, sketch, proof of land ownership. | As per official fee schedule. |
| 2. Response to Road/Drainage Maintenance Reports | Inspection team deployed within 72 hours. | Formal written complaint with specific location. | Free |
| D. Environmental & Sanitation Authority | |||
| 1. Domestic Waste Collection | Weekly collection as per published schedule. | Bag and secure waste properly. | As per monthly sanitation levy. |
| 2. Response to Sanitary Nuisance Reports | Inspection within 48 hours. | Written complaint with specific address. | Free |
Note: All payments must be made to designated Local Government bank accounts. Cash payments to individual staff are strictly prohibited.
3. Your Obligations as a Citizen
Provide Accurate Information
Ensure applications are complete to avoid delays.
Respect for Public Servants
Treat our staff with courtesy and respect.
Fiscal Responsibility
Promptly pay all legitimate rates and levies.
Environmental Stewardship
Adhere to all sanitation laws.
Civic Engagement
Actively participate in town hall meetings.
Vigilance against Corruption
Report any staff member who demands a bribe.
4. Our Grievance Redressal Mechanism
Your satisfaction is our priority. If you are dissatisfied with our service, please use the following structured process: