Citizen's Charter
A Covenant of Service, Accountability, and Partnership between the Local Government and the People.
Preamble
This Citizen's Charter represents a solemn commitment from the administration of Kaduna South Local Government Area, under the leadership of Hon. Rayyan Hussein, to the people we are elected to serve.
It is a declaration of our dedication to fostering a culture of transparency, efficiency, and citizen-centric governance. This document outlines the standards for the services we provide, the rights and obligations of our citizens, and the robust mechanisms for feedback and grievance redressal.
It is our promise to you that we will work tirelessly to build a responsive, accountable, and progressive local government.
Our Vision
To establish Kaduna South as a premier local government in Nigeria, recognized for its exceptional quality of life, vibrant economy, sustainable infrastructure, and an empowered, engaged citizenry.
Our Mission
To enhance the well-being of every resident by delivering high-quality public services, promoting inclusive economic growth, ensuring a secure environment, and upholding good governance.
Our Core Values
Integrity
Honesty & ethical standards.
Transparency
Open & accessible governance.
Accountability
Responsible for our actions.
Inclusivity
Services accessible to all.
Efficiency
Optimizing resources.
Sustainability
Long-term viability.
Service Delivery Standards & Commitments
Official timelines and requirements for services rendered at the Secretariat.
| Department / Service | Service Standard & Timeline | Citizen's Requirements | Official Cost |
|---|---|---|---|
| A. Primary Healthcare Department | |||
| 1. General Consultation at PHCs | See a qualified health worker within 30 minutes of registration. | Patient's name, age, and address. | Official Fee |
| 2. Routine Immunization (0-5 yrs) | Administered within 20 minutes of arrival. Card provided instantly. | Child's birth record & immunization card. | FREE |
| B. Education & Social Development | |||
| 1. Public Primary Enrollment | Completed and class assigned within 2 working days. | Child's birth certificate, passport photographs. | Official Fee |
| 2. Indigene Certificate | Verified and issued within 5 working days. | Proof of residence, birth certificate, Ward Head letter. | Official Fee |
| C. Works, Housing & Infrastructure | |||
| 1. Minor Building Plan Approval | Approval/rejection with reasons within 21 working days. | Application form, sketch, proof of land ownership. | Official Fee |
| 2. Road/Drainage Reports | Inspection team deployed within 72 hours. | Formal written complaint with specific location. | FREE |
| D. Environmental & Sanitation Authority | |||
| 1. Domestic Waste Collection | Weekly collection as per published schedule. | Bag and secure waste properly. | Monthly Levy |
| 2. Sanitary Nuisance Reports | Inspection within 48 hours. | Written complaint with specific address. | FREE |
⚠️ NOTE: All payments must be made to designated Local Government bank accounts. Cash payments to individual staff are strictly prohibited.
Your Obligations
- ✓ Provide Accurate Information Ensure applications are complete to avoid delays.
- ✓ Fiscal Responsibility Promptly pay all legitimate rates and levies into official accounts.
- ✓ Vigilance against Corruption Report any staff member who demands a cash bribe.
Grievance Redressal Steps
Service Point
Lodge complaint with Head of Unit. Response: 3 Days.
Grievance Officer
Escalate in writing. Response: 7 Days.
CCACU Anti-Corruption
For unresolved issues. Use form below.
Report an Issue / Feedback
Send direct feedback or report a service failure. This goes securely to the Secretariat.